Solutions
Call Centers

Actel's Call Centers are dedicated to assisting international companies in managing and optimizing their customer relationships on a personal one-to-one level.

Actel can effectively utilize your corporate resources and help implement a strategic customer target plan. We offer tailor-made marketing-minded applications to best meet the needs of your clients, supported by a 24/7 fully computerized state-of-the-art call center system service. Indeed, effective management of your customer relationships can become your most valuable competitive advantage.

Actel's call centers are geared for both outsourcing or overflow traffic.

Call Center Solutions

	Inbound Telemarketing
	- Database generation
	- Overflow (time and volume)
	- User help desk /Information lines /Technical assistance lines
	- Order-taking
	- Direct response to promotion and advertising campaigns
	- Supplier and retail network servicing/ logistics
	- Lead generation
	- Hotline support
	- Directory assistance
	Outbound Telemarketing
	- Database qualification and update
	- Customer loyalty programs
	- Traffic generation to outlets and events
	- Telesales
	- Debt recovery and Telecollection
	- Sales support (appointment-taking, confirmation calls,…)
	Tele-Marketing Research
	- Customer satisfaction studies
	- Performance evaluation
	- Image and awareness studies
	- Communication plans effectiveness evaluation
	- Usage and attitudes surveys
	- Pre and post launching tests
	Customer Relationship Management Solutions
	Support Activities
	- Direct Mailing
	- Fulfillment
	- Collection
	E-commerce Support
	Consulting Services for existing In-house Call Centers
	Recruitment and Training